Playing responsibly, what’s to know
We apply a policy of an ethical and responsible game offering, to be consumed with a responsible intent by our customers. To support this mission, we proactively promote our Responsible Gaming tools to our customers for an enhanced safe and secure gaming environment. We are devoted to offering our customers a 100% carefree, enjoyable and safe experience.
It’s Just A Game
Fun is the keyword here, and placing a bet for entertainment that you can afford is the only way to it; placing a bet too many times to break even, make money or any other motive than just leisure or fun is definitely not.
Learn Your Betting Limits
Not everyone recognizes when they’ve had too much of something they enjoy. If you are feeling unsure whether you are at risk of developing an addiction or if you are concerned about playing too much, use our anonymous self-test to get some safe play advice based on your answers and your playing behavior.
Control Your Bets With Limiting Tools
It’s easy to lose sight of when you’re overextending yourself with losing bets or time spent. Take advantage of our self-imposed limits to control how you gamble. You can test out our Responsible Gaming tools at your own pace.
Keep An Eye On The Clock
Time flies when you are having fun! The trick is to make sure that you decide upfront how much time you are comfortable spending on our site per session. Don’t let betting take over the time you need to spend taking care of your health, developing meaningful relationships, and get in the way of your work.
Set A Spending Budget
Smart players set limits. Establish a budget before you start playing, or you can also easily set a betting limit from through account settings. This helps you stay in control and ensures your gaming remains a fun and responsible activity.
Touch Grass and Stay Social
It’s fun to share your big wins with friends and family, but gambling shouldn’t take over your life. Take time to enjoy life by spending time with your loved ones, taking in some fresh air, and touching some grass. A little disconnect from the casino and sportsbook can go a long way for your mental health.
Keep It Sober
It’s few and far between that people make reasonable decisions while under the influence. Keep your betting in check by avoiding a mix of gambling and substance use. Take advantage of our Responsible Gaming tools to make sure you’re gambling responsibly.
Learn What Responsible Gaming Means To You
Take the time to understand your needs, values, and limits. Gambling is meant as entertainment and nothing more. Please treat this activity responsibly and understand where or if gambling fits within your lifestyle. It’s also essential to find your support system if you find yourself struggling with maintaining those lifestyle boundaries.
A) Account Self-Exclusion
1. How do I activate Self-Exclusion on my account?
In order to apply a self-exclusion on your account, you must request it to the Belgian Gaming Commission through the Excluded Persons Information System (EPIS). For details on how to initiate a self-exclusion request via EPIS, refer to the official guidelines here.
2. What do I need to know about Take a Break & Self-Exclusion before applying it to my account?
Take a Break: Temporarily abstain immediately from any further betting activity. This short term option takes effect from the moment it is set and remains for the self-selected period (24 hours, 7 days, 1 month, 6 weeks or 6 months).
Self-Exclusion: If you are concerned about the risks associated with gambling addiction, you can request a legally binding self-exclusion through the Excluded Persons Information System (EPIS). Administered by the Belgian Gaming Commission, this system prohibits your access to all licensed gambling venues in Belgium, including casinos, slot machine arcades, betting shops, and online gambling platforms. The exclusion applies to both physical establishments and digital services, ensuring comprehensive protection. For details on how to initiate a self-exclusion request via EPIS, refer to the official guidelines here.
3. Can I access or reactivate my account during an active self-exclusion?
While your self-exclusion through EPIS is active, you will be unable to access your Betano account. If you wish to lift your self-exclusion, you must contact the Belgian Gaming Commission directly. For further details on the process and requirements, please click here.
4. What will happen to my account funds when I have an active self-exclusion?
You can submit a request to withdraw your funds or leave your funds within your account. Please reach our Customer Support for further information and assistance regarding the withdrawal of your remaining account funds.
B) Limits
1. Where can I set my limits for my account?
You can set limits in the Player Protection section of your account, where various tools are available to support your Responsible Gaming needs.
To access Player Protection, navigate to: Top-Right icon → My Account → Profile → Player Protection.
2. What are the types of limits that I can choose from?
The types of limitations that you can set for all our products are: Deposit Limits, Loss Limits, Session Timer, Time-out (Take a Break), and Withdrawal Request Cancellation.
3. How do account limits work?
Loss Limits: Loss limits take effect from the moment they are set. Their calculation is based on the Betting P&L, taking into consideration real money you have deposited, and they are defined over a specific time frame (daily, weekly, monthly). These limits reset automatically and are applied again for the selected time frame. Open bets and/or tournaments are considered in the calculation of loss limits.
Deposit Limits: Deposit limits are set over a defined time frame (daily, weekly, monthly). Their calculation is based on the total amount of money deposited into your account during the selected period. These limits reset automatically and are reapplied for the chosen time frame.
Withdrawal Request Cancellation: You may deactivate the withdrawal request cancellation feature in your account at any time by selecting 'Do Not Allow Withdrawal Request Cancellation'. This request takes immediate effect. To reactivate the feature, select 'Allow Withdrawal Request Cancellation', which will take effect 24 hours later. To prevent a pending withdrawal request from being executed, enter your password and select 'Save'.
Session Timer: The session timer feature notifies you when the selected time frame is reached during a session. You can choose to log out or remain logged in. The time frame can be set to a value between 1 and 8 hours. Reducing the session timer takes immediate effect, while increasing it or turning off the timer takes effect after 24 hours.
4. How can I adjust my active limits?
Adjust your limits through the Player Protection section within your account.
To access Player Protection, navigate to:
Top-Right Icon → My Account → Profile → Player Protection.
5. How can I best decide on a spending limit that’s right for me?
In order for you to know which spending limit is right for you, we strongly suggest following this equation:
(Υοur income) - (Daily costs of living) - (Bills) - (Money you spend on other hobbies) = (Maximum allowed amount that you could spend on betting)
Before placing any bets, make sure you meet your financial needs first. Pay your bills and other costs of living, and support the other hobbies you enjoy. Once you cover those needs, you can set a spending limit using the money leftover. Never forget to make the provisions for unforeseen costs that life can bring.
C) Preventing Underaged Gaming
1. What is the minimum age requirement for opening a betting account?
You must meet the minimum legal age requirement stipulated by the laws of the applicable jurisdiction. In Belgium, the minimum legal age for gambling is 21 years old.
2. How can I restrict access to betting sites for underaged people in my environment?
We recommend logging out of devices shared with minors and to never use autofill passwords if your device can be easily accessed. You may also use the lock app feature if available on your devices, wherein the app on the devices can only be accessed through a password known only to you.
3. How can I block access to betting sites on my computer?
If you share your computer with friends or family including those who are under the legal age to register or bet on our site, please consider digital parental filtering solutions to limit access to our site.
D) External Organization Referrals for Gambling Related Issues
1. I am experiencing gambling related issues or addiction, can you advise me further?
We strongly empathize with the struggles of gambling and how it can affect anyone’s day-to-day life. If you find yourself struggling to get help, please consider speaking with someone who can provide professional advice and support.
We encourage you to contact any of the organizations listed below:
SOS Gambling: 0800 35 777
Dutch: www.gokhulp.be or www.druglijn.be
French: joueurs.aide-en-ligne.be, cyberdependance.be or cliniquedujeu.be
E) Safely and Properly Using My Account
1. Can I use more than one account?
No.
Opening or using multiple accounts—regardless of whether an existing account is active, inactive, or closed—is not permitted.
2. Am I allowed to share my account?
No.
You are responsible for keeping your Customer ID and password secure. Any actions taken using your login details are at your sole risk and responsibility. Additionally, your account must not be accessed or used by any other individual, including minors. If there is reasonable suspicion that someone else has used your account, we may temporarily block or immediately close it at our discretion.
F) Contacting a Responsible Gaming Representative
1. I am looking to contact a Responsible Gaming representative.
Please reach out to one of our available contact agents anytime. Our Customer Support team is available 24 hours a day, every day of the year.